Privacy Policy

This site is owned and operated by Improving Lives Counseling Services. Your privacy on the Internet is of the utmost importance to us. At Improving Lives Counseling Services, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our clients, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

The Information We Collect:

When you sign up for services or participate in activities on Improving Lives Counseling Services’ website, you provide certain personally identifiable information (PII). Examples of this information may be any of the following: your name, e-mail address, personal address, personal phone number, credit card information, personal demographic information, contact preferences, and personal and/or professional opinions.

The Way We Use Information:

We use the personal, contact, insurance, payment, and health information you provide to schedule appointments, deliver and coordinate mental health services, maintain required records, process insurance claims and payments, and communicate with you about your care or our services. When necessary, limited information may be shared with insurance companies, payment processors, healthcare providers, or other authorized parties for treatment, payment, and healthcare operations.

We may also review website traffic and usage data to understand how visitors use our website and to improve its content, accessibility, and functionality. We use and disclose your information only as permitted by applicable law and as described in our Notice of Privacy Practices.

Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our site uses Secure Sockets Layer (SSL) technology to encrypt any passwords and credit card information that you enter. SSL secures your data while it travels from your computer to ours.

Children

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent. Kids, please, be sure to ask your parents for permission before you send any information about yourself to us or anyone else online or over the Internet.

Cookies

Our website may use cookies and similar technologies to help the site function properly, remember your preferences, understand how visitors use the site, and improve the overall user experience. Cookies are small data files stored on your device by your web browser. Depending on the type of cookie, they may collect information such as browser type, device information, pages visited, and general website activity.

We may also use trusted third-party services for website analytics or other site functions. These providers may place their own cookies in accordance with their privacy policies. We do not use cookies to access information stored on your device or to collect clinical information from your mental health records.

You can manage, block, or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features, including online forms, appointment-request tools, or saved preferences.

Sharing of the Information

Improving Lives Counseling Services uses the above-described information to tailor our content to suit your needs and to better understand our audience’s demographics. We will not share information about individual users with any third party, except to comply with applicable law: (1) to comply with any applicable laws or to respond to a court order, subpoena, search warrant, or other legal process received by Improving Lives Counseling Services; (2) to protect the safety of members of the public or users of Improving Lives Counseling Services’ website; or (3) to enforce our Terms of Use or to protect our rights or property. Except as otherwise described in this privacy statement, Improving Lives Counseling Services will not disclose personal information to any third party unless we believe that disclosure is necessary.

Your Consent

By using this site, you consent to the collection and use of this information by Improving Lives Counseling Services. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.